Softskill Bahasa Inggris Bisnis 1

UNIT 8 COMPANIES

PAGE 78

Part A

1.      Began in 1865 as a forestry and power business ?

B. Nokia

2.      Produces the most successfultoy in history ?

C. Mattel

3.      Has its head office in San Francisco ?
      A. Levi-Strauss

4.      Buys more sugar than any other company in the world ?
      B. Coca-Cola

5.      Employs more people than any other company ?

C. General motors

6.      Has the largest factory in the world

      A. Boeing

7.      Was started by Ray A. Kroc in 1955

      B. McDonald’s

PAGE 79

Part A

1.      BMW is selling (sell) minis in china now

2.      People is woking (work) in the factory 51 weeks a year

3.      I’m caliing (call) about a problem

4.      Many chinese people is learning (Learn) eglish

5.      She is attending (attend) a course on presentations

6.      He isn’t working (not work) in the office today

7.      They are entertaining (entertain) some foreign guests

Part B

The number of Pret a Manger (PaM) shops is increasing not only in London, but also in other parts of the UK. At present PaM is expending its overseas business, particularly in China. currently it is translateing its advertising material into chinese. PaM is exporting its winning formula to HongKong and Japan. PaM is planning to open new shops in New York.

PAGE 80

Part A

AUTOTECH A large car parts company	GREEN FINGERS A small garden products company
Jhon Smith started Autotech in 1960	George and James Hawkins began Green Fingers in the 1920s
It has a workforce of 2,500	It employs about 35 people
Autotech exports to over 12 countries	Green fingers sells some of its products abroad
It manufactures car parts	It makes garden product
It launches twelve new products a year	It introduces one or two new components each year
Autotech provides components for the car industry	Green fingers supplies the gardening industry

Part B

Jhon Smith started Autotech in 1960

George and James Hawkins began Green Fingers in the 1920s

It has a workforce of 2,500

It employs about 35 people

Autotech exports to over 12 countries

Green fingers sells some of its products abroad

It manufactures car parts

It makes garden product

It launches twelve new products a year

It introduces one or two new components each year

Autotech provides components for the car industry

Green fingers supplies the gardening industry

PAGE 81

Part A

What products do you think of when you see these brands ?

1.      Louis vuitton : Bag, wallets, accesories, watches, luggage

2.      Givenchy : Bag, parfum

3.      Kenzo : Cosmetics, parfum

4.      Donna Karan : Clothes,Parfum

Part B

Read the first paragraph of the article about LVMH and complete the fact file

Name : LVMH

Head office : France

Number of stores : 1.500 stores

Products : accesories, watches, luggage, clothes

Number of brands : 60 brands

Workforce : 56.000

Part C

1.      What percentage of LVMH’s staff do not work in France ? 63% staff work outside France

2.      What was the percentage increase in sales at the Louis vuitton division in the fourth quarter?  22%

3.      Which of the following were reasons for the increase in LVMH’s sales ?
       B.     New product

4.      How did the launch of the Tambour watch help LVMH ? Did not have huge sales but it brought customers into the stores

5.      In which markets did LVMH sell a lot of product ? US, France and Japan

Part D

1.      LVMH’s main product is cosmetics.                          False

2.      LVMH doesn’t launch many new product.                True

3.      Sales in Japan are poor.                                              False

4.      LVMH’s product are well made.                                True

5.      The image of its products is important to LVMH.     True

PAGE 82

Part A

1.      I stay / am staying at the Ritz every time I’m in New York.  I stay / am staying at the Ritz at the moment

2.      She works / is working at home today. She works / is working at home every day

3.      She often calls / is calling Russia. At the moment she calls / is calling a customer in Moscow

4.      I don’t usually deal / dealing with the paperwork. I deal / am dealing with all the paperwork while Susan is away.

5.      It normally takes / is taking about two months. But this delivery takes / is taking longer that usual

6.      We normally use / are using a London firm. This time we use / are using a different company

Part B

1.      Owns

2.      Has

3.      Operates

4.      Employs

5.      Has

6.      Are working

7.      Is doing

8.      Is trying

9.      Invests

10.  Staying

UNIT 9 THE WEB

PAGE 91

Part A

a.       People who spend a lot of time using the internet (5)

b.      Take information from the internet and copy it your computer (6)

c.       A website which finds information about other websites (4)

d.      Places on the internet containing information (3)

e.       Your computer stops working because of a problem (7)

f.       Enter information to start using a computer or website (1)

g.      The word which tells the search engine what you are looking for (2)

Page 93

Part A

1.      What are you going to do ?

2.      Well, I am not going to sell the company.

Part B

1.      What are they doing next week ? (do)

2.      They are not working They’re on holiday. (work)

Part C

1.      I’m meeting

2.      He arriving

3.      I taking

4.      I’m not seeing

5.      I driving

Part E

Tick the plans below which are true for you, add four more plans to each list

Next week

·         Go to the bank                                    √

·         Have a meeting                                   x

·         Do my homework                               √

·         Phone my parents                                √

·         Completing scientific research            √

·         Holiday                                                √

Next Year

·         Go abroad                                            √

·         Design my own web page                   √

·         Give up smoking                                  x

·         Change my job                                     x

·         Graduated with the best ratings           √
·         Working in reputable companies         √

PAGE 94

Part A

Do you think it is difficult to find products on the internet ? what kind of products do you search for on the internet ? (No I don’t), Clothes, accesories, shoes, cosmetic

Part B

1.      AOL

2.      Yahoo

3.      Overture

4.      dot.com

5.      Goto.com

6.      Google

7.      Earthink

8.      Jupiter Research.

Part C

1.      B.less profit

2.      B. They didn’t advertise enough

3.      A. To be able to find your company product

4.      A. 3 months

5.      B. To offer services which are different

PAGE 97

TRAVEL NIKO To : Lin Dan From : Almeidiana Kusumawati Date : 21 November 2016 Subject : Flight to China This is to confirm the details of your flight to China next week on November 28th Flight : DNA 123 From : Juanda International Airport Departure : 10.00 a.m Please check in 90 minutes before departure. Arrival : 13.30 a.m Beijing, China Return : DNA 123 December 5th 06.30 p.m please re-confirm 72 hours before departure. Price :  Rp.3.500.000 Regards Almeidiana Kusumawati Official manager

UNIT 10 JOBS

PAGE 106

Part A

look at these jobs. who do you think should get the highest salary for these jobs ? put the jobs in order highest salary first

·         Lawyer (3)

·         Nurse (8)

·         Football star (1)

·         Accountant (4)

·         Fashion model  (2)

·         Postal worker (10)

·         Firefighter  (7)

·         Teacher (9)

·         Advertisting executive (5)

·         Air traffict controller (6)

Part C

1.      A lot of telephone work                                              √

2.      Writing lots of reports                                                 X

3.      Working with the same people                                   X

4.      Working with a lot of different people                       √

5.      Working on your own                                                 √

6.      Sharing an office                                                         √

7.      Using English at work                                                X

8.      Working flexible hours (including weekends)            √

9.      Causal dress                                                                X

10.  Uniforms                                                                     √

PAGE 107

Part A

1.      Lead

2.      Set up

3.      Train

4.      Increase

5.      Develop

6.      Improve

Part B

1.      Manage

2.      Plan

3.      Organise

4.      Deal with

PAGE 108

Part A

1.      How many jobs have you had since leaving university ? (E)

2.      Why have you changed jobs so often ? (C)

3.      What have you done the shows leadership ? (A)

4.      In what ways has your job changed since you joined the company ? (B)

5.      Have you ever worked with a difficult person ? (D)

Part C

1.      Have you changed

2.      Have you applied for 

3.      Have you read

4.      Have you worked

5.      Have you had

6.      Have you learned

7.      Have you had

8.      Have you did

PAGE 109

Part B

1.      Cristina Kramer studied in Brazil (True)

2.      She has worked for two different companies (True)

3.      She arranged seminars when she worked for Brazil instruments (False)

4.      She was a manager at Brazil instruments (False)

5.      She has sold software in Sao Paulo (True)

6.      She is interested in keeping pit (False)

Part C

1.      How many pages is a typical CV in your counrty ? four pages

2.      Do you include a photo ? Do you think it is a good idea ? Yes, I do

3.      Does it have the same headings as Cristina Kramer’s CV ? Yes, have the same headings as Cristina Kramer’s CV

4.      Do you incude any other information in CVs in your country ? Yes, I do

PAGE 110

Part A

I think had I had / have had an intersting career. I studied / have studied at Oxford University from 1997 to 2000.  Then I applied / have applied for jobs abroad. I worked / have worked in HongKong for a year, and then I went / have been to japan in 2001.

I did / have done a number of different jobs. I sold / have sold computer software in HongKong. I taught / have taught English in Japan. I wrote / have a wrriten a book, and I ran / have run my own business. 

Part B

Before √                                              Often  

Twice                                                  For two hours √

Last year                                             This afternoon

Since 2 o’clock √                                At 2 o’clock

Two weeks ago                                   Recently

UNIT 11 COMMUNICATION

PAGE 6

Part A

What  makes a good communicator ? choose the three most important factors.
1.     Fluency in the language
2.      An extensive vocabulary
3.      Not being afraid of making mistakes

Part C

1.      What forms of written and spoken communication can you think of ? for example : e-mails, interviews. (Voice mails, Chating, Video call)

2.      Which of the above do you like using ? why ? (Video call)
3.      What problems can people have with them? (Signal, internet conection)
4.      How can these problems be solved ? (Choose the best provider)

Part A Vocab

Which word below apply to good communicators ?? which apply to bad communicators ?

·         Good communicators : articulate, coherent, eloquent, fluent, focussed, extrovert, persuasive, responsive, succinct.
·         Bad communicators : hesitant, inhibited, rambling, sensitive, reserved.

PAGE 7

Part B

Which of the words in exercise a have the following meanings ?

1.      Concise : (succinct)

2.      reluctant to speak : (reserved)

3.      talking in confused way : (hesitant)

4.      able to express ideas well : (coherent)

5.      clear and easy to understand : (articulate)

6.      good at influencing people : (persuasive)

7.      outgoing : (extrovert)

8.      reacting in a positive way : (responsive)

Part C

1.      Listen

2.      Ramble

3.      Explain

4.      Interrupt

5.      Engage

6.      Digress

7.      Confuse

8.      Clarify

PAGE 8

Part B

Select three of the items below which, in your opinion, best contribute to improving communication.

1.      Trust

2.      mobile phones

3.      frequent meetings

PAGE 9

Part C

Communication problems

A.    High Tech

Consequences :

1.      senior manager hide behind their computers

2.      staff use voice mail to screen calls

3.      employees sitting next each other will send e-mails

rather than speak

B.     Information overload

Consequences  :

4.      People stop listening

C.     Common loyalitas :

Consequences :

5.      can even extend to question of safety

Part D

1.      what communication problems did Gearbulk have ? can create barries - senior manager hide behind their computers, staff use voice mail to screen calls, employees sitting next each other will send e-mails rather than speak

2.      How did Gearbulk overcome the problems ? manager should get up, walk round the office and talk to people

3.      What solutions does Theobald recommend for the above problems  ? Theobald recommend checking e-mails only three times a day, allocating a set period of time to deal with it

4.      According to the author, why do staff often receive too many e-mails ? many email accounts attached

5.      Why weren’t the government departments (responsible for air safety) communicating?  because the government was trying to save money and both group felt threatened. The individuals were highly identified with there own organisation and unwilling to communicate with the other department

6.      What does the author think about sending people on communication course ? sending such people on yet another "how to communication" course will be pointless

Part E

1.      Waste : resources, information

2.      Face : trouble, difficulties

3.      Duplicate : time, work

4.      Install : factories, equipment

5.      Save : time, experience

6.      Develop : truth, loyalty

7.      Share : support, ideas

8.      Allocate : ideas, resources

9.      Interrupt : e-mails, conversation

PAGE 10

Part A

a.       To put in a bush

b.      To get straight to the point

c.       To hear it on the grapevine

d.      To put you in the picture

e.       To get the wrong end of the stick

f.       To be on the same nutshell

g.      Can’t make head or tail of it

h.      To talk at cross purpose

i.        To beat about the wavelength

j.        To get our wires crossed

Part B

1.      To fail to understand anything wires

2.      To share similar opinion and ideas wavelength

3.      To summarise briefly nutshell

4.      To misunderstand bush

5.      To delay talking about something stick

6.      To give the latest information tail

7.      To talk about the most important thing point

8.      To hear about something passed from one person to others grapevine

Part C

1.      Stick

2.      Wavelength

3.      Nutshell

4.      Tail

5.      Bush

6.      Purpose

7.      Grapevine

8.      Picture

9.      Point

10.  Wires

Part D

1.      What have you heard on the grapevine recently ? I recently have heard on the grapevine that there are news of the collapse of the new building of the university Gunadarma

2.      When was the last time you got the wrong end of the stick ? follow the sun

3.      When is it necessary to put someone in the picture ? It is necessary to put someone in the picture when something important happens while she or he is absent.

4.      In what situations is it good to about the bush ? if you don't have enough information to make a decision

5.      In what situations is it good to get straight to the point ? it is necesary to get straight to the point when someone don't understands a topic of the shcool or something important

6.      Can you give an example of when you were talking at cross purpose ? developer vs. admin

7.      Is there anything you can’t make head or tail of ? a lot of mind as a magnifying glass/ a microscope / a telescope